Service Level Agreement

Introduction

This Service Level Agreement (SLA) outlines the service standards and commitments provided by AscendDigital Technologies Private Limited across our digital platforms, including www.ascenddigitech.com (corporate and product showcase), www.digiera.tech (digital services), and www.futuristechalliance.com (blog and vlog platform).

Service Commitment

• Availability: We commit to ensuring a website uptime of 99% monthly, barring scheduled maintenance.
• Performance: Our websites will maintain optimal performance standards, ensuring quick load times and responsive interaction.
• Support: Customer support is available via email and phone during business hours, with a response time of 24 hours on weekdays.

Support and Maintenance

• Routine Maintenance: Scheduled maintenance will be communicated in advance and conducted during off-peak hours to minimize disruption.
• Emergency Maintenance: In case of critical issues, emergency maintenance will be performed promptly with timely communication to affected users.

Service Standards for Digital Services

• Project Delivery: For digital services, project timelines and deliverables will be as agreed upon in individual contracts or project agreements.
• Quality Assurance: We adhere to high-quality standards in delivering our digital services, ensuring client satisfaction.

Blog and Vlog Platform Standards

• Content Update: Regular updates will be made to our blog and vlog platforms to provide fresh, relevant content.
• User Interaction: We ensure a moderated environment for user comments and discussions, maintaining community standards.

Remedies for Non-Compliance

In the event of not meeting the outlined service standards, we will take corrective actions as per the terms agreed upon in individual contracts or as stated in our general terms of service.

Monitoring and Reporting

Service performance will be monitored continuously, and reports will be made available upon request.

Revisions to the SLA

This SLA is subject to periodic review and amendments. Changes will be communicated through the respective platforms.